Delete your IDer account
This page explains how to delete your account in the IDer – multifactor auth app, developed by iDuck srl, together with all related data.
From the app (fastest)
- Open the IDer app.
- Tap the gear icon at the top right to open Settings.
- Tap Delete profile and confirm.
Your account and profile data are deleted from the IDer servers and your phone is disconnected. This cannot be undone.
If you no longer have the app
Email support@ider.com from the email address registered in IDer, with the subject “IDer account deletion”. Include the phone number linked to your account. To protect your account we may ask you to confirm the request. You will receive a confirmation once the deletion is complete.
What data is deleted
- Profile data: first name, last name, email, phone number, address, date of birth, sex, nationality.
- Subscriptions to partner companies, consents given through IDer and access history.
- Messages received in IDer and the device identifier used for notifications.
Data is deleted within 30 days of your request. Only data we are legally required to keep may be retained longer, and only for as long as strictly necessary.
Data shared with partner companies
When you used IDer to sign in to a company, the data you chose to share was sent to that company. Deleting your IDer account stops any further sharing, but data a company has already received is handled under that company’s privacy policy: contact the company directly to have it deleted.
To remove only your subscription to one company without deleting your account, open the Partners section of the app, choose the company and unsubscribe.
For more information see our privacy policy.